Covers Design Thinking methodology, emphasizing empathy, problem definition, ideation, prototyping, and testing for user-centered solutions.
Explores the nature of creativity, debunking common myths and emphasizing the importance of expertise, exploration, and collaboration in fostering creative thinking.
Delves into the human brain's creative problem-solving abilities and the importance of clear questions in the design process.
Introduces the basics of service design, including key models and processes, problem framing, co-creation, and customer journey mapping.
Covers presenting using a board to explain concepts clearly and avoid contributing to problematic beliefs.
