Covers Design Thinking methodology, emphasizing empathy, problem definition, ideation, prototyping, and testing for user-centered solutions.
Covers the principles of design thinking for customer-centric solutions and emphasizes problem-solving over technology sales.
Delves into the human brain's creative problem-solving abilities and the importance of clear questions in the design process.
Explores the nature of creativity, debunking common myths and emphasizing the importance of expertise, exploration, and collaboration in fostering creative thinking.
Introduces the basics of service design, including key models and processes, problem framing, co-creation, and customer journey mapping.
Explores innovation, intellectual property, and problem-solving strategies, emphasizing creativity and independent thinking.
Discusses convergence criteria and when iteration stops, focusing on known cases and metrics attention.
