Publication

Graspeo: a Social Media Platform for Knowledge Management in NGOs

Denis Gillet, Adrian Christian Holzer, Andrii Vozniuk, Sten Govaerts
2015
Conference Papers

Abstract

Timely access to critical information is crucial for any organization operating in situations of emergency. Deploying an adequate information system tailored to specific organizational needs and matched to the organizational structure is essential. To understand the knowledge management needs of Medecins Sans Frontieres, one of the leading NGOs in the humanitarian and medical fields, we conducted in total 145 hours of in-depth interviews. This paper presents three identified key requirements for an effective knowledge management system specifically designed for large distributed NGOs, like MSF. Additionally, we introduce a novel social media called Graspeo designed and built from ground up to fulfill these requirements.

Official source

https://infoscience.epfl.ch/entities/publication/54342e77-42d7-46f5-af18-4064007bf2c4

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Denis Gillet, Adrian Christian Holzer, Andrii Vozniuk, Sten Govaerts
2015
Conference Papers

Abstract

Official source

https://infoscience.epfl.ch/entities/publication/54342e77-42d7-46f5-af18-4064007bf2c4

About this result

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Organizational structure

An organizational structure defines how activities such as task allocation, coordination, and supervision are directed toward the achievement of organizational aims. Organizational structure affects organizational action and provides the foundation on which standard operating procedures and routines rest. It determines which individuals get to participate in which decision-making processes, and thus to what extent their views shape the organization's actions.

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