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Publications associées (22)

Mobile eye tracking applied as a tool for customer experience research in a crowded train station

Andrea Regula Schneider

Train stations have increasingly become crowded, necessitating stringent requirements in the design of stations and commuter navigation through these stations. In this study, we explored the use of mobile eye tracking in combination with observation and a ...

2023

High spatial resolution dataset of La Mobiliere insurance customers

Claudia Rebeca Binder Signer, Emanuele Massaro

We present the La Mobiliere insurance customers dataset: a 12-year-long longitudinal collection of data on policies of customers of the Swiss insurance company La Mobiliere. To preserve the privacy of La Mobiliere customers, we propose the data aggregated ...

NATURE PORTFOLIO2022

Industry 4.0 Technologies and Customer-centricity for Digital Supply Chains

Rachel Agnès Laetitia Rosemonde Marie Lacroix

The last few years have experienced the emergence of Industry 4.0 (I4.0), ultra-customization, and the explosion of demand for ethical, fair trade, and sustainable consumption. Organizations have therefore started a digital transformation of their SCs and ...

EPFL2021

A methodology to design measurement systems when multiple model classes are plausible

Ian Smith, Numa Joy Bertola, Sai Ganesh Sarvotham Pai

The management of existing civil infrastructure is challenging due to evolving functional requirements, aging and climate change. Civil infrastructure often has hidden reserve capacity because of conservative approaches used in design and during constructi ...

2021

Product assortment and space allocation strategies to attract loyal and non-loyal customers

Ralf Seifert, Argyro Katsifou, Anna Timonina-Farkas

Assortment planning deserves much attention from practitioners and academics due to its direct impact on retailers' commercial success. In this paper we focus on the increasingly popular retail practice to use combined product assortments with both "standa ...

2020

Measurement-system design for structural identification

Numa Joy Bertola

In developed countries, the management of existing civil infrastructure is challenging due to evolving functional requirements, aging and climate change. Due to conservative approaches in construction design and practice, infrastructure often has hidden re ...

EPFL2020

Quantifying Engagement with Citations on Wikipedia (Part 2)

Giovanni Colavizza, Tiziano Piccardi, Robert West

Wikipedia is one of the most visited sites on the Web and a common source of information for many users. As an encyclopedia, Wikipedia was not conceived as a source of original information, but as a gateway to secondary sources: according to Wikipedia's gu ...

RUSSIAN NATL PUBLIC LIBRARY SCIENCE & TECHNOLOGY2020

Quantifying Engagement with Citations on Wikipedia

Giovanni Colavizza, Tiziano Piccardi, Robert West

ASSOC COMPUTING MACHINERY2020

Zero Defect Manufacturing Strategies and Platform for Smart Factories of Industry 4.0

Dimitrios Kyritsis, Gökan May

Within the context of market globalisation, the quality of products has become a key factor for success in manufacturing industry. The growing unpredictability of demand necessitates continuous adjustments in production targets. Addressing customer needs a ...

SPRINGER-VERLAG BERLIN2019

A Digital Platform connecting Academia and Small Businesses: An opportunity for Knowledge Management Experiments

Quentin Adrien Cavillier

Digital transformation is one of the biggest phenomena of this decade. One enabler of this revolution was cloud computing. Today, software engineers can deliver software as a service (SaaS), which is accessible to users through the Internet. Slack, Shopify ...

EPFL2019

Linked Books: un indice citazionale per la storia di Venezia

Giovanni Colavizza, Matteo Romanello

We present the outcomes of the Linked Books project, resulting in a prototype citation index interlinking the Italian national library catalog (Opac SBN) with the information system of the State Archive of Venice and international authority records or “met ...

2019

A framework for a vehicle sharing system

Selin Ataç

The vehicle sharing systems (VSSs) are becoming more and more popular due to both financial and environmental effects. On the other hand, they face many challenges, such as inventory management of the vehicles and parking spots, imbalance of the vehicles, ...

2019

Mapping affinities: visualizing academic practice through collaboration

Dario Rodighiero

Academic affinities are one of the most fundamental hidden dynamics that drive scientific development. Some affinities are actual, and consequently can be measured through classical academic metrics such as co-authoring. Other affinities are potential, and ...

EPFL2018

Mapping Affinities in Academic Organizations

Boris Beaude, Frédéric Kaplan, Dario Rodighiero

Scholarly affinities are one of the most fundamental hidden dynamics that drive scientific development. Some affinities are actual, and consequently can be measured through classical academic metrics such as co-authoring. Other affinities are potential, an ...

2018

Equilibrium Models for Derivatives Markets with Frictions

Yuan Zhang

This thesis develops equilibrium models, and studies the effects of market frictions on risk-sharing, derivatives pricing, and trading patterns. In the chapter titled "Imbalance-Based Option Pricing", I develop an equilibrium model of fragmented options m ...

EPFL2018

A Return on Our Experience of Modeling a Service-oriented Organization in a Service Cartography

Giorgio Anastopoulos, Alain Wegmann, Gorica Tapandjieva Sekulovska

We present a longitudinal project using action design research, which is a four-year collaboration between two EPFL entities: The research Laboratory for Systemic Modeling (LAMS) and EPFL’s IT department, called the VPSI. During that time the VPSI was goin ...

Springer2017

Toward a mixed-initiative QA system: from studying predictors in Stack Exchange to building a mixed-initiative tool

Tiziano Piccardi

This article envisions a new customer support solution that merges the efficiency of crowd-based Question and Answer (QA) sites with the effectiveness of traditional customer care services. QA sites use crowdsourcing to solve problems in a very efficient w ...

Academic Press Ltd- Elsevier Science Ltd2017

Current trends on ICT technologies for enterprise information systems

Dimitrios Kyritsis, Soumaya El Kadiri

As business conditions change rapidly, the need for integrating business and technical systems calls for novel ICT frameworks and solutions to remain concurrent in highly competitive markets. A number of problems and issues arise in this regard. In this pa ...

Elsevier Science Bv2016

The roles of coupling and the deviation matrix in determining the value of capacity in M/M/1/C queues

Sophie Myriam Hautphenne

In an M/M/1/C queue, customers are lost when they arrive to find C customers already present. Assuming that each arriving customer brings a certain amount of revenue, we are interested in calculating the value of an extra waiting place in terms of the expe ...

Springer Verlag2016

Valuing quantity flexibility under supply chain disintermediation risk

Isik Bicer

We consider a supply chain with one supplier and one retailer in which the parties develop a quantity flexibility contract to specify the conditions of procurement activities. The contract allows the retailer to adjust the initial order quantity after the ...

Elsevier Science Bv2016

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