Publications related to Customer analytics

Mobile eye tracking applied as a tool for customer experience research in a crowded train station

Train stations have increasingly become crowded, necessitating stringent requirements in the design of stations and commuter navigation through these stations. In this study, we explored the use of mobile eye tracking in combination with observation and a ...

2023

High spatial resolution dataset of La Mobiliere insurance customers

Claudia Rebeca Binder Signer, Emanuele Massaro

We present the La Mobiliere insurance customers dataset: a 12-year-long longitudinal collection of data on policies of customers of the Swiss insurance company La Mobiliere. To preserve the privacy of La Mobiliere customers, we propose the data aggregated ...

NATURE PORTFOLIO2022

Leveraging insurance customer data to characterize socioeconomic indicators of Swiss municipalities

Claudia Rebeca Binder Signer, Emanuele Massaro

The availability of reliable socioeconomic data is critical for the design of urban policies and the implementation of location-based services; however, often, their temporal and geographical coverage remain scarce. We explore the potential for insurance c ...

2021

A Digital Platform connecting Academia and Small Businesses: An opportunity for Knowledge Management Experiments

Quentin Adrien Cavillier

Digital transformation is one of the biggest phenomena of this decade. One enabler of this revolution was cloud computing. Today, software engineers can deliver software as a service (SaaS), which is accessible to users through the Internet. Slack, Shopify ...

EPFL2019

A Return on Our Experience of Modeling a Service-oriented Organization in a Service Cartography

Alain Wegmann, Gorica Tapandjieva Sekulovska, Giorgio Anastopoulos

We present a longitudinal project using action design research, which is a four-year collaboration between two EPFL entities: The research Laboratory for Systemic Modeling (LAMS) and EPFL’s IT department, called the VPSI. During that time the VPSI was goin ...

Springer2017

Diving into the dynamics of product evolution : analyzing technological discontinuities during the era of incremental change and cognitive convergence on a dominant design

Olivier Waeber

Three distinct stages describe the technological evolution of a product over time: ferment, convergence on a dominant design and an era of incremental change. Until recently, the era of incremental change has been characterized as stable and one that invol ...

EPFL2017

Toward timely, predictable and cost-effective data analytics

Renata Borovica-Gajic

Modern industrial, government, and academic organizations are collecting massive amounts of data at an unprecedented scale and pace. The ability to perform timely, predictable and cost-effective analytical processing of such large data sets in order to ext ...

EPFL2016

Valuing quantity flexibility under supply chain disintermediation risk

Isik Bicer

We consider a supply chain with one supplier and one retailer in which the parties develop a quantity flexibility contract to specify the conditions of procurement activities. The contract allows the retailer to adjust the initial order quantity after the ...

Elsevier Science Bv2016

Pervasive Data Analytics for Sustainable Energy Systems

Tri Kurniawan Wijaya

With an ever growing population, global energy demand is predicted to keep increasing. Furthermore, the integration of renewable energy sources into the electricity grid (to reduce carbon emission and humanity's dependency on fossil fuels), complicates eff ...

EPFL2015

The impact of customer behavior models on revenue management systems

Shadi Sharif Azadeh

Revenue management (RM) can be considered an application of operations research in the transportation industry. For these service companies, it is a difficult task to adjust supply and demand. In order to maximize revenue, RM systems display demand behavio ...

2015

Approximation methods for large-scale spatial queueing systems

Nikolaos Geroliminis, Burak Boyaci

Different than the conventional queueing systems, in spatial queueing systems (SQS) the service rate for each customer-server pairs differs and the server that intervenes for a specific customer is not known a priori, depending on the availability of serve ...

Pergamon-Elsevier Science Ltd2015

Cluster-based Aggregate Forecasting for Residential Electricity Demand using Smart Meter Data

Karl Aberer, Tri Kurniawan Wijaya, Matteo Vasirani, Samuel François Roger Joseph Humeau

While electricity demand forecasting literature has focused on large, industrial, and national demand, this paper focuses on short-term (1 and 24 hour ahead) electricity demand forecasting for residential customers at the individual and aggregate level. Si ...

2015

A taxonomy of demand uncensoring methods in revenue management

Shadi Sharif Azadeh

Revenue management systems rely on customer data, and are thus affected by the absence of registered demand that arises when a product is no longer available. In the present work, we review the uncensoring (or unconstraining) techniques that have been prop ...

2014

GECN: Primary Voltage Control for Active Distribution Networks via Real-Time Demand-Response

Jean-Yves Le Boudec, Mario Paolone, Dan-Cristian Tomozei, Konstantina Christakou

Demand response (DR) has traditionally targeted peak shaving for the optimal allocation of electricity consumption on a time scale that ranges from minutes to hours. However, with the availability of advanced monitoring and communication infrastructure, th ...

Ieee-Inst Electrical Electronics Engineers Inc2014

A decision support system assessing the trust level in supply chains based on information sharing dimensions

Naoufel Cheikhrouhou, Omar Ayadi

Assessing customer trust in suppliers with regards to its influencing factors is an important open issue in supply chain management literature. In this paper, a customer trust index is designed as the trust level arising from the information sharing degree ...

Pergamon-Elsevier Science Ltd2013

From Minds to Markets: How Human Capital Endowments Shape Market Opportunity Identification of Technology Start-Ups

Marc Gruber, James David Thompson

The resource-based view suggests that firms' heterogeneous resource endowments are important for explaining interfirm performance differences. To date, however, the literature provides little insight on the factors that shape the identification of markets ...

Sage Publications Inc2012

Aligning Value and Implementation in Service Design: A Systemic Approach

Gil Regev, Alain Wegmann, Arash Golnam, Philippe Laprade, Julien Ramboz

The promise of service design is to enable a service supplier to prosper by delivering continuous value to customers. This prosperity is of strategic value to the service supplier. There is value in a service for both the service supplier and its service c ...

2012

Optimal inventory policies with non-stationary supply disruptions and advance supply information

Bilge Atasoy

We consider the production/inventory problem of a manufacturer (or a retailer) under non-stationary and stochastic supply availability. Although supply availability is uncertain, the supplier would be able to predict her near future shortages and hence sup ...

2012

High Quality P2P Service Provisioning via Decentralized Trust Management

Hung Le Vu

Trust management is essential to fostering cooperation and high quality service provisioning in several peer-to-peer (P2P) applications. Among those applications are customer-to-customer (C2C) trading sites and markets of services implemented on top of cen ...

EPFL2010