Publication

System and method for monitoring quality of service

Boi Faltings, Radu Jurca
2008
Patents

Abstract

A computer implemented method is provided for monitoring the quality of service of a service provider, the method comprising the steps of receiving first and second reports from first and second clients, respectively, the first and second reports having information relating to the quality of service provided by the service provider to the first and second clients, respectfully, and estimating the quality of service of the service provider by aggregating the information in the first and second reports and comparing the aggregated information with conditions set forth in an agreement involving the service provider.

Official source

https://infoscience.epfl.ch/entities/publication/2d342744-d621-4f5e-b7a3-08aacc54c08e

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Boi Faltings, Radu Jurca
2008
Patents

Abstract

Official source

https://infoscience.epfl.ch/entities/publication/2d342744-d621-4f5e-b7a3-08aacc54c08e

About this result

Related concepts (19)

Quality assurance

Quality assurance (QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to assure that the product(s) delivered to customer(s) meet with the contractual and other agreed upon performance, design, reliability, and maintainability expectations of that customer. The core purpose of Quality Assurance is to prevent mistakes and defects in the development and production of both manufactured products, such as automobiles and shoes, and delivered services, such as automotive repair and athletic shoe design.

Quality management

Quality management ensures that an organization, product or service consistently functions well. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. Quality control is also part of quality management.

Quality (business)

In business, engineering, and manufacturing, quality – or high quality – has a pragmatic interpretation as the non-inferiority or superiority of something (goods or services); it is also defined as being suitable for the intended purpose (fitness for purpose) while satisfying customer expectations. Quality is a perceptual, conditional, and somewhat subjective attribute and may be understood differently by different people. Consumers may focus on the specification quality of a product/service, or how it compares to competitors in the marketplace.

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