Publication

System and method for monitoring quality of service

Boi Faltings, Radu Jurca
2008
Patents

Résumé

A computer implemented method is provided for monitoring the quality of service of a service provider, the method comprising the steps of receiving first and second reports from first and second clients, respectively, the first and second reports having information relating to the quality of service provided by the service provider to the first and second clients, respectfully, and estimating the quality of service of the service provider by aggregating the information in the first and second reports and comparing the aggregated information with conditions set forth in an agreement involving the service provider.

Source officielle

https://infoscience.epfl.ch/entities/publication/2d342744-d621-4f5e-b7a3-08aacc54c08e

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Boi Faltings, Radu Jurca
2008
Patents

Résumé

Source officielle

https://infoscience.epfl.ch/entities/publication/2d342744-d621-4f5e-b7a3-08aacc54c08e

À propos de ce résultat

Concepts associés (19)

Assurance qualité

On désigne par assurance qualité un moyen d'obtenir confiance dans l'assurance de la qualité c'est-à-dire dans l'aptitude de la société ou de l'organisation à satisfaire le niveau de qualité désiré. Le terme « assurance qualité » qui élide les articles naturellement présents dans la langue française est très commun du fait que le concept a été importé (anglicisme) de la langue anglaise où l'on parle de Quality assurance. Le terme assurance a donc ici la valeur de confiance que lui donne la langue anglaise.

Management de la qualité

vignette|La roue de Deming illustre le processus d'amélioration continue, l'un des principes fondamentaux du management de la qualité. Le management de la qualité, ou gestion de la qualité, est une discipline du management regroupant l'ensemble des concepts et méthodes visant à satisfaire les clients d'un organisme (en général les entreprises, associations, organismes publics) et à fournir des produits et services correspondant à leurs attentes.

Quality (business)

In business, engineering, and manufacturing, quality – or high quality – has a pragmatic interpretation as the non-inferiority or superiority of something (goods or services); it is also defined as being suitable for the intended purpose (fitness for purpose) while satisfying customer expectations. Quality is a perceptual, conditional, and somewhat subjective attribute and may be understood differently by different people. Consumers may focus on the specification quality of a product/service, or how it compares to competitors in the marketplace.

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Publications associées (29)

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As large, data-driven artificial intelligence models become ubiquitous, guaranteeing high data quality is imperative for constructing models. Crowdsourcing, community sensing, and data filtering have long been the standard approaches to guaranteeing or imp ...

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Ultrahigh-quality-factor micro- and nanomechanical resonators using dissipation dilution

Tobias Kippenberg, Nils Johan Engelsen, Alberto Beccari

Mechanical resonators are widely used in sensors, transducers and optomechanical systems, where mechanical dissipation sets the ultimate limit to performance. Over the past 15 years, the quality factors in strained mechanical resonators have increased by f ...

Nature Portfolio2024

Encoding quantum-chemical knowledge into machine-learning models of complex molecular properties

Ksenia Briling

Statistical (machine-learning, ML) models are more and more often used in computational chemistry as a substitute to more expensive ab initio and parametrizable methods. While the ML algorithms are capable of learning physical laws implicitly from data, ad ...

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